What does a chiropractor have to do with organizational change?

As my chiropractor was explaining to me the process she uses to get the spine and upper cervical vertebre back into alignment, I started thinking about the similarities to creating sustainable change in organizational culture.  (yes, I’m an OB geek. I can’t help myself.)

In chiropractic medicine, the biggest challenges to the corrective process are Continue reading What does a chiropractor have to do with organizational change?

Getting Employees to Act on Your Brand Promise

Robin Williams (from Gallup, not the comdian) shares some great strategies and examples for empowering employees to do the right thing for your customers and brand.  Getting Employees to Act on Your Brand Promise.