“You cannot consistently perform in a manner which is inconsistent with the way you see yourself.” – Zig Zigglar
Not only is this true for individuals, but it is also true of organizations. This is why so many initiatives or programs implemented by management fail. Oh sure, maybe there is a bump in customer service scores, sales, cooperation, or some other metric in the short term, but the success is usually short lived. Why? Continue reading Is your organization a hypocrite?